Frequently Asked Questions
How do i connect my fitness tracker?
Your profile page includes your personal distance tally so you can track your distance towards your target. This is a great way to keep your friends updated on your workouts!
If you track your workouts with Fitbit, Strava, MapMyFitness or Garmin your distances will automatically add to your tally.
Follow these steps to track your KMs automatically:
1. Download the Fitbit, Strava, MapMyFitness or Garmin app and set up your account
2. Log in to your [charity or event name] account.
3. Under the heading Connect your preferred Fitness app, click your chosen app.
4. Follow the prompts to connect your account
5. When you next work out, select start your workout in the app on your phone. Once you end your workout, save your workout and your distance will be published to the tally on your page the following day.
If you have synced your app already but it is not working, please log in and re-connect it.
- Fitbit: You must start an activity and save it. If no activity is logged, then your cumulative activity will sync at the end of the day. If you are having issues, try syncing through BOTH your Fitbit and the Fitbit app on your smartphone.
- MapMyFitness: You must start your workout, stop your workout and then SAVE your workout.
- Strava: You must start your workout, stop your workout and then SAVE your workout.
- Garmin: You must start your workout, stop your workout and then SAVE your workout.
Your tally will be updated each day with the previous day’s distances.
Manually adding activity
Remember, you can manually add your exercise to the tally in the My Fitness Activity tab within your logged in dashboard. This is a great option if you’re using a pedometer or a different method of tracking your distances.
Follow these steps to manually add your activity:
1. Log in to your account and select My Fitness Activity.
2. Under Add activity, enter the required fields. Depending on the challenge this may be steps, distance and/duration.
3. The logged activity will now appear on your fundraising page!